Terms and policies

Terms of service

Version 2026-10-15. You accept these when you start a trial; the date and version are recorded with your account.

Trial and billing

• The free trial lasts 30 days. Nothing is charged during it.
• When it ends, the plan you chose starts if a payment method and your business details are on file, and is billed every 30 days in advance. Conversations above the plan's allowance are billed on the next invoice.
• Without a payment method, the account has a 7-day grace period, then pauses. A paused account keeps its records and drafts; the assistant sends nothing on its own until billing is restored.
• Moving up a plan takes effect at once with a prorated charge. Moving down takes effect at the end of the period. Prices are shown before GST, which is added at the prevailing rate.
• You can cancel at any time. A paid period runs to its end. Records are kept for 90 days after cancellation, then deleted.

Your responsibilities

• Your price list, menus, allergen records and policies are yours. Quotes are priced from what you publish; check it before you go live.
• You remain the seller. Quotations, orders and deposits are between you and your buyer.
• You are responsible for having a lawful basis to message the buyers you message, and for honouring opt-outs, which the platform records.

Privacy notice (PDPA)

Under Singapore's Personal Data Protection Act, each business on Quoteline is the organisation responsible for its buyers' personal data; Quoteline processes it on the business's behalf. For your own account details we, Orion Five Engineering, are the organisation responsible.

• What we collect: your name, email, business details and billing details; your buyers' names, contact handles and the messages they send you.
• Why: to run the service you signed up for, to bill you, and to keep the service secure. We do not sell personal data or use your buyers' messages to train models.
• Card details go straight to the payment provider. We keep only the card brand, the last four digits and the expiry.
• Your rights: ask for access, correction or deletion from Plan and billing, or write to our data protection officer at dpo@quoteline.example.

How we use AI

• Language models read buyers' messages, decide what to ask, and write replies. They do not set prices, approve discounts, confirm payments or change records without a person.
• Every reply passes an output guard before it is sent. The assistant tells buyers it is an assistant and hands over on request.
• For the first 14 days every reply is approved by your staff. Autopilot is switched on by the owner, never by us.
• The approach follows Singapore's Model AI Governance Framework and the PDPC's advisory guidelines on personal data in AI systems.

Acceptable use

• No messages to people who have not contacted you or opted in, and no bulk messaging outside WhatsApp's and Telegram's own rules.
• No selling of goods or services that are illegal in Singapore, and no misleading prices or claims.
• No attempts to reach other businesses' data or to test the service's security without written permission.

Subprocessors

Accessibility

This website and the portal aim to meet WCAG 2.2 level AA: text that can be enlarged, full keyboard use, visible focus, labelled form fields and motion only when you allow it. Tell us about anything that gets in your way at access@quoteline.example.